Frequently Asked Questions

I'm new to downloading movies, games and music. How difficult is it gonna be?
We have made the process easy as possible. You get a comprehensive guide to the short process involved as we know you want to get started as fast as possible. If you still have any questions then just send us an email with your question/problem and our staff will guide you to the next step.

What music can I find?
The network will have pretty much everything you could possibly want - over nine million files!

I thought this kind of software was free. Why am I being asked to pay?
You can get software for free, but its a minefield of spyware infested and virus strewn products and there is very little install help. Your payment goes towards our technical team and paying for the creation of more user guides. Dont forget, If your ever unsatisfied, you can cancel your membership and still keep the software.

I use AOL, will this service work for me?
Our software is completely AOL friendly!

If I have a question, is there a someone that can help me?
Our technical staff is always available to answer your questions. We guarantee an answer within twenty four hours at the most!

Do I need media player to play the tracks?
You will need a media player but we provide free copies of several leading media players. For music, we recommend the use of Windows Media Player (version 7 of higher).

Do I need a high speed connection, DSL or cable connection?
No. Faster connections will give you faster downloads, but a standard dial-up connection will work fine.

How long does it normally take to download a song?
It really depends on the speed of your connection. With a regular 56.6 Kbps modem, a song lasting three minutes will take about seven minutes to download. Longer songs (which mean larger files) will take more time to download.

How long will I have to wait to gain access to your website?
You wiill receive instant access! As soon as you join, your email address will be added to our database, and an email sent within seconds to you, giving your account details.

Is my registration secure and confidential?
Your privacy is very important to us. We'll never share your information with other organizations or individuals.

Tell me more about your 100% Satisfaction Guarantee
If you're ever unsatisfied with your membership, you can simply cancel with no further obligations.

What if I cannot find what I'm looking for?
If you can't find your files, you should try again in an hour or two. Users are connecting and disconnecting constantly, and it's likely that a user with what you want will connect sooner or later. Just keep trying!

When I download, it's often slow.
The speed of your downloads will vary depending on your connection and that of your source. The limit is often one or the other.

When I open the software, it does not want to connect to the server.
This is probably due to firewall software thats installed on your computer blocking the network traffic. The program cannot connect if your firewall is blocking access.
If you have Windows XP, disable the XP firewall in the systems settings in the control panel. To do so, simply follow these directions:
1. Click on the START button (lower left corner of Desktop). Go: Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and then click Network Connections.
3. Right-click the connection on which you would like to disable the Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to Protect my computer or network.
You don't have to completely disable the built-in Windows XP firewall.